- Netherlands: within 3 working days
- Europe: 3-5 business days
- Outside Europe: 7-14 business days
We can not be held responsible for any delays caused by third parties. We ship our products worldwide, however, for shipments outside Europe you should contact the customs of your country. We are not responsible for any additional taxes.
- Netherlands: Free of costs
- Europe: Free of costs
- Outside Europe: Free of costs
You have the right to withdraw within a sight-period of 14 days without giving any reasons.
During this period you can do with the product what is reasonably necessary to evaluate the product. It is allowed to try the product as you would do in a physical store. In addition, you can try the product, unless the package contains a seal. If you have done more than was necessary to try the product, then we can charge you the costs.
The withdrawal period will expire 14 days after the day you or a third party designated by you other than the carrier, has the product in possession.
If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the latest product or part.
The moment you have a steady supply of products from us, the withdrawal period shall expire 14 days after the day you or a third party designated by you, is in possession of the first product.
To make use of your right of withdrawal, we require you using our contact form on our website. If you use this option, we will inform you immediately by e-mail an acknowledgment. Within 14 days after sending the standard form we must have received the products.
Please return the product in its original packaging and in conjunction with the invoice. Only unworn shoes are allowed to be returned.
Any returns must be notified via the contact form on our website. When you return the shoes after the sight-period we can charge you with additional costs.
Returns must be made at your own cost.
After you have used your right of withdrawal, you will receive all payments, including any paid delivery costs, within five working days. We will refund you with the same method of payment you used, unless you agree on another method with us.
You bear the cost of the return shipping. We estimate that these costs will be with a maximum of € 45,00.
Nieuwe Hemweg 4C
1013 BG Amsterdam